We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 182 High Street North, London, E6 2JA, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Business Address: 182 High Street North, London, E6 2JA, United Kingdom
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Our Assurance of Authenticity
We only sell authentic products from verified brand retailers and premium boutiques globally.
Quality Control Process
All products are guaranteed authentic and undergo rigorous quality controls across all attributes of a product (Box, color, material, stitching, tag, sizing, manufacturing quality) before they are shipped to our customers.
FREQUENTLY ASKED QUESTIONS
➜HOW CAN I CONTACT YOU?
Our customer service email firstname.lastname@example.org
➜ What currency are the prices do see in the site?
All prices are in USD.
➜How many days it takes for an order to arrive?
We offer one type of shipping: Free Shipping 6-12 business days (excluding weekends and holidays ) When you place your order, we will provide you a tracking number. Where you can check all the information regarding your order.
➜ The product conditions that we allow for returns ? New
➜ How can I track my package?
Get all the information of your package by using your tracking number on our